Privacy Statement

Privacy Statement and Terms of Service

Business or personal information is accessible only by staff and volunteers designated to handle complaints or requests. All RDM agents and contractors with access to personal information are also bound to adhere to this policy as part of their contract with RDM.

Personal Information that RDM May Collect

RDM collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint and inquiry information. RDM may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
RDM does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.

How RDM May Use Personal Information

Unless you consent, RDM will use your personal information for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, and in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographic data but will not result in the reporting or publication of any personal information provided to us. At any time you can add or remove your name from our newsletter by contacting us at info@reactivitymedia.com

How Your Information May Be Shared

Consumer inquiries may be forwarded by email, and consumers should recognize that this method of transmission may not be secure. RDM may also share your personal information with the CRDM for CRDM to research industry marketplace practices. Just as in any research we may do, CRDM research will not result in the reporting or publication of any personal information. RDM never sells or rents personal information.
We will also release personal information under the following circumstances:

Computer Tracking and Cookies

Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. RDM uses non-identifying cookies to provide easier site navigation and access to forms. You can still use RDM site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.

Your California Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding
calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to social@captivate.com

Problems

If you have a complaint about RDM’s compliance with this privacy policy, you may contact us at info@reactivitymedia.com.